Tenant Frequently Asked Questions

• Q: Can you hold a place before I apply?

  A: Unfortunately, properties can only be held with a non-refundable holding deposit. It is best for the tenant or a trusted family member or friend to walk and view the property for interest. We try to have photos and walk thru videos since we know most are out of state or country when relocating to the area.

• Q: Do I pay first month’s rent and last month’s rent with my security deposit?

  A: First Months Rent is due with the security deposit including any move in costs involved depending on which property has been chosen. (gate amenities, pet, etc.) The amount of deposit and/or last months rent is decided by the review of the application process and history.

• Q: How old do you have to be to apply?

  A: Applicants are required to be a minimum of 18 years old to apply.

• Q: What is a Security Deposit?

  A: Security deposits are security funds for the faithful performance by tenants of all terms, covenants, and conditions of the lease agreement. Deposit amount is usually the minimum amount equal to the first month's rent; However, tenants MAY NOT dictate that the security deposit be used for any rent due including last months rents. Any exceptions to the criteria of deposit amount will need to be submitted in writing to Pink Door Management for consideration. If approval is then given for such exceptions, additional security deposit, co-signers and/or additional "higher" rent may be required.

• Q: Is the deposit refundable?

  A: In general a security deposit is refundable Unless claimed due to a breach of lease and/or damages, the security deposit is refundable when the tenants move out of the property at the expiration of the lease term and exit inspection completed.

• Q: Who needs a cosigner?

  A: We generally do not accept a co-signer and would be reviewed on a case by case basis.

• Q: Am I required to have renters insurance?

  A: Yes, a minimum of Renters Liability Insurance is required but we highly suggest Residence Content with Liability Insurance coverage. We have options for your review if you require assistance. Renters Liability does not cover tenants content or some damage and tenant would be responsible.

• Q: You have a property I want to rent. How do I apply?

  A: Interested applicants apply online at https://eileenscates.appfolio.com/listings

• Q: How often are inspections conducted?

  A: Depending on weather and pets, we conduct quarterly safety reviews and notifications are sent out 2 weeks prior for your convenience.

• Q: How do I pay rent?

  A: Rent, deposits and any fees can be paid online through your specific tenant portal access which you receive once approved and prior to move in.

• Q: I want to get a pet. What do I do?

  A: Owner and HOA must approve the ability to have a pet. An insurance rider may be required. ANY and ALL types of pet OR animal regardless of need, that will reside on the property must apply on https://pinkdoor.petscreening.com

• Q: I want to move out, but my roommate wants to stay. What do I do?

  A: Contact the office so we can discuss your options. It’s more than just letting a roommate move in/ out. The handbook also goes over the simple process and instructions for handling the security deposit and qualifications.

• Q: My lease expiration is coming and I want to move out. What do I do?

  A: Tenants receive a notice 30 days prior to their required 60 day notice. At that time you sign and acknowledge your move out day and receive a reminder of your departing procedures.

• Q: Who is responsible for paying for repairs & maintenance requests?

  A: Maintenance requests utilize our 24/7 Maintenance company where they will help troubleshoot first as a quick response, then if needed, a work order is created. Repairs are reviewed by tenant/landlord responsibility, wear and tear or neglect.